Contact Caring from the Middle
Have a question about the toolkits, your digital download, or something you think should be covered in a future update? You are welcome to get in touch.
Caring from the Middle was created to make it easier for adult children to find practical, compassionate support while caring for ageing parents.
If something on the site is unclear, hard to access, or could be improved, I would genuinely like to know.
You do not need to have the perfect question
Sometimes you just know you are stuck, confused, or looking for the right place to start. If your question relates to the guides, your order, a broken link, an update, or a common scenario that may help others, please send it through.
I may not be able to answer everything personally, but your question may help improve future resources for other people caring from the middle.
Send a message
Use the form below to contact Caring from the Middle. Please include enough detail for us to understand your question, especially if it relates to a purchase or download issue.
If your question is about a download or order
If you are contacting us about a purchase, please include the email address used at checkout and your order number, if you have it. Before getting in touch, please also check your junk or spam folder in case your download email has landed there.
Noticed something that may need updating?
Some aged care, government and support services can change over time. Program names, eligibility rules, forms and processes may be updated. If you notice something in a guide that may have changed, please let me know so I can review it. I want these resources to stay as practical and useful as possible.
Is there a topic you wish was covered?
If there is a common question, scenario or stage of caring that you think should be included in a future guide or update, you are welcome to suggest it. I cannot promise every topic will be added, but I do read suggestions with care. If your question is something other people may also be facing, it may help shape future Caring from the Middle resources.
A note about personalised advice
Caring from the Middle cannot provide personalised legal, financial, medical, aged care, palliative care, funeral, estate or grief advice.
The guides are practical support tools based on lived experience and common questions. They are designed to help you organise your thoughts, prepare for conversations and work out what you may need to ask next.
If your situation involves legal documents, medical treatment, financial decisions, safety concerns, aged care assessments, estate matters, funeral arrangements or serious grief and distress, please seek support from an appropriately qualified professional or service.
If something is urgent
This contact form is not monitored as an emergency or crisis service. If you or someone else is in immediate danger, needs urgent medical care, or requires urgent safety support, please contact local emergency services or an appropriate crisis support service in your area.
What I can help with
You can contact Caring from the Middle about:
- questions about the toolkits or bundle
- problems accessing a digital download
- possible updates or corrections
- common questions you think should be covered in future
- media, collaboration, or partnership enquiries
- website or accessibility issues
What I cannot help with
I am not able to:
- review your personal legal, financial, medical or care circumstances
- tell you what decision to make for your parent or family
- provide crisis support or emergency assistance
- act as a case manager, advocate or personalised support worker
- complete forms or applications on your behalf
I know that it can feel hard when you are looking for answers. These boundaries are in place so Caring from the Middle can stay focused on providing practical, general support tools that may help many families.
Your privacy
Information you send through the contact form will be used to respond to your enquiry and manage Caring from the Middle communications. Please avoid sending sensitive personal, medical, legal or financial details through the form unless they are necessary for your enquiry. For more information, please read the Privacy Policy.
Thank you for helping make this more useful
Caring from the Middle exists because this stage of life can be overwhelming, emotional and difficult to navigate. Every thoughtful question, correction or suggestion helps make these resources clearer and more useful for the next person trying to find their way through.
Looking for a guide?
If you are not sure which toolkit is right for you, start with the guide chooser or browse the full set of Caring from the Middle toolkits.